Personal data processing policy

Data controller

The controller of your personal data is:

• Company name: [Por completar]
• Tax ID (NIT): [Por completar]
• Address: [Por completar]
• Email for habeas data requests: [Por completar]
• Phone: [Por completar]

What data we collect

Name, WhatsApp and email; what you tell us about what you're looking for (city, budget, purchase timeline, message); the dates you request in a furnished rental booking; your company's details if you sign up as a partner or owner; and technical data about the visit, such as the campaign you came from.

We don't ask for sensitive data or data of minors. If you send us any on your own initiative, we use it only to assist you.

What we use it for

We use your data only for these purposes:

• Contacting you commercially by WhatsApp, phone or email about the request you made.
• Advising you on buying a home in Colombia and sending you the projects, the catalog or the floor plans you asked for.
• Sharing your inquiry with the owner of a furnished rental, only when you ask to book one that has an owner with an account, so they can reply to you.
• Sharing your data with a partner builder only if you ask us to.
• Opening WhatsApp with your message for the interior design or architecture partner you chose (you send it yourself from your WhatsApp) and keeping a copy so our team can help you.
• Managing your account if you are a partner or owner, and reviewing what you publish.
• Sending you news, if you subscribed to the newsletter. Every email carries a link to unsubscribe with one click; you can also ask for it at the habeas data email.
• Measuring where requests come from to improve the site and our campaigns.

Authorization

Before sending any form we ask you to tick an express authorization box. We keep the date you did so as proof. We don't process your data for other purposes without asking you for a new authorization. We don't sell your data.

Your rights as a data subject

You have the right to:

• Know what data we have about you and how we use it.
• Update and correct it if it is inaccurate or incomplete.
• Ask us to delete it, when there is no legal or contractual duty to keep it.
• Revoke your authorization at any time.
• Ask for proof of the authorization you gave us.
• File complaints with the Superintendencia de Industria y Comercio (SIC), Colombia's data protection authority, after exhausting this procedure with us.

How to make an inquiry or a claim

Write to us at [Por completar] with your name, the email or WhatsApp you registered with and what you are asking for. If you act on behalf of another person, attach the document that proves it.

Inquiries: we answer them within 10 business days of receiving them. If we can't, we tell you the reason and the new date, which will not be more than 5 additional business days.

Claims (to correct, delete, revoke or for a possible breach): we answer them within 15 business days. If information is missing, we ask you for it within the following 5 days; if you don't send it within 2 months, we understand that you withdrew. If we need more time, we tell you and it will not be more than 8 additional business days.

Deletion or revocation does not apply when we have a legal duty to keep the data.

Transmission and transfer to other countries

To operate the site we use providers that may store or process data outside Colombia, including the United States: our server, Cloudflare (distribution network and proxy through which the site's traffic passes, and storage of the database backups), Resend (sending emails), Google (sign-in for people who register and, if you accept measurement cookies, analytics and advertising), Meta Platforms (measurement pixel, only if you accept measurement cookies) and WhatsApp, when you write to us there. If you open a video or a map of a project, YouTube, Vimeo or OpenStreetMap receive your IP address. They process the data on our behalf and only for that service. By authorizing the processing, you accept this transmission.

Security and retention

Only authorized team members see the data, each with their own account, and no builder sees the contact details of interested people.

We keep the contact details of anyone who requested information through a form for 24 months from the last change to that request. After that period we anonymize them: we replace your name, WhatsApp, email, message and notes in our database, and keep only figures that don't identify you, such as the status of the request and the campaign source. This is done automatically. Copies may remain in emails we already sent and in the database backups, which are renewed and discarded over time; if you ask for deletion, we also remove from our inbox the internal notices with your data.

If you subscribed to the newsletter, we keep your email until you unsubscribe, because there is no activity against which to measure a period. Unsubscribing takes one click from any email we send you and deletes your email from the list.

When you ask us to delete your data and it is applicable, we do it manually within the deadlines of the previous section, without waiting for the 24 months: we anonymize your request and delete your subscription. If we have a legal duty to keep some data, we explain it to you.

Effective date and changes

This policy is effective from its publication and for as long as we process your data. If we change it substantially, we will announce it on the site.

More information in the privacy policy and in the cookie policy.